privacy policy

This is the privacy policy of Ingrid Vennonen (ABN: 16829347136).

If you have any questions about this policy, please contact me at ingridvennonen@gmail.com or via the contact form on my website.

Your Privacy Is Important to Me

As a qualified naturopath providing health services, I am committed to protecting your personal information and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This policy outlines how I collect, use, disclose, and store your personal and health information.

What Personal Information I Collect

I collect personal information that is reasonably necessary to provide naturopathic services, including:

  • Your name, date of birth, phone number, and email address

  • Your health history, family health history, medications, herbal medicine and supplement history, allergies, pathology results, formal diagnosis/s

  • Lifestyle factors (e.g., diet, exercise, stress)

  • Information from consent forms, online bookings, and health questionnaires

  • Information gathered from email, phone, or video consults

How I Collect Information

I may collect your personal information through:

  • Initial intake forms or consultations

  • Online booking platforms (e.g. SimpleClinic)

  • Email, phone, or video correspondence

  • Newsletter sign-up or workshop/event registrations

How I Use Your Information

Your information is used to:

  • Provide personalised naturopathic services and advice

  • Dispense herbs and supplements (in-person or via dispensary platforms)

  • Recommend pathology or functional testing

  • Schedule and confirm appointments

  • Communicate about your health, services, or test results

  • With your consent, send you occasional health tips, service updates, or newsletters

  • Refer you to other health professionals (only with your permission)

Disclosure of Information

Your information may be disclosed only:

  • To third-party service providers who assist in my business (e.g., clinic software, email platforms, accounting)

  • If you authorise a referral to another practitioner or provider

  • To software providers such as SimpleClinic or Mailchimp, which may store information on servers outside Australia

  • To comply with legal obligations (e.g., mandatory reporting, court orders, subpoenas)

  • If there are serious concerns for your safety or the safety of others

I will never sell or rent your personal information.

Overseas Disclosures

Some third-party platforms I use may store data overseas (e.g., in the USA or Europe). These include:

  • Cloud-based software (e.g. SimpleClinic)

  • Email services (e.g. Mailchimp)

  • Payment systems (e.g., Stripe or Square)

I only use providers who meet reasonable privacy and data protection standards.

Security of Your Information

I take all reasonable steps to protect your information, including:

  • Password-protected systems

  • Secure cloud storage

  • Limiting access to authorised individuals only

  • De-identification of supervision case discussions

  • Secure disposal of records when no longer required

Children and Teen Privacy

If I work with clients under 18:

  • I assess whether the young person can consent on their own (usually age 15+), or

  • I obtain consent from a parent or guardian for those under 15

All information is handled with sensitivity and care.

Access and Correction

You have the right to access or update your personal information. To request access or correction, please contact me at ingridvennonen@gmail.com. I will respond within 30 days.

Marketing and Communications

With your explicit consent, I may send occasional:

  • Health tips and naturopathic articles

  • Information about new services or workshops

  • Product or supplement information relevant to your health

You can unsubscribe at any time via the link in emails or by contacting me.

Complaints

If you believe I have breached your privacy, please contact me directly. I take concerns seriously and will respond promptly. If you're not satisfied with the outcome, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Policy Updates

This privacy policy may be updated from time to time. The most recent version will always be available on my website. Your continued use of my services indicates your acceptance of this policy.

Effective date: 5th August 2025